Simple Choices You Can Make to Maximize Your Pharmacy Benefits

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Understand Your Plan

Learn about your copays, deductibles and benefits of your prescription plan.

Member Portal

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Sign Up for Mail Order

Mail order is an easy and convenient way to receive your prescriptions, wherever you are.

Mail Portal

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Learn about Specialty Rx

Learn more about specialty medications and how they are managed for your safety.

Specialty Rx

Bubble Photos10Manage Your Benefits On the Go

Whether you need to show your prescription ID card to the pharmacist or you want to see your prescription history, your Member Portal and app will help you better manage your pharmacy benefits.

Use these online tools to:

- Review your coverage

- Find an in-network pharmacy

- Get drug info and pricing

- Display/print your ID card, and more

Find the app by searching "Elixir" in your mobile device's app store.

Member Resources

Mail Order FAQs

We offer multiple ways to enroll in mail order.

  • Register/log in from this page
  • Download an enrollment form
  • Call us at 866-909-5170
  • Providers can fax your Rx to 866-909-5171
  • Mail your prescription to us at 7835 Freedom Ave NW, North Canton, OH 44720

Your provider may send prescriptions by fax, phone, e-prescribe or mail. Members can only send new prescriptions by mail. A member can refill prescriptions via phone (live or IVR), website, or mail. For initial or refill prescription requests, please fax the prescription or order form.

  • Fax: 866-909-5171 (Providers only)
  • Phone: 866-909-5170
  • E-Prescribe: NCPDP 36-77361 (Providers only)
  • Mail: 7835 Freedom Ave NW, North Canton, OH 44720

To transfer a prescription from another pharmacy to Elixir Pharmacy: First register and log in to the Mail Portal. Then select "Transfer Now." We will need information on your previous pharmacy and details about your medication and prescriber. Please refer to your prescription bottle to complete this information. If you do not have your prescription bottle available or have any other issues please call us at 866-909-5170.

To transfer your prescription from Elixir Pharmacy to another pharmacy: Have your new pharmacy call customer service at 866-909-5170 to complete this transfer.

Log in to your Mail Portal and follow the step-by-step instructions for refilling online. You can also call member services and use our automated IVR system or speak to a Customer Service representative to request a refill.

You may also qualify for our automatic refill program. Contact us to find out more about automatic refills.

To check the status of your medication prescription order, log in to your Mail Portal or call us at 866-909-5170 and use our automated system to check the status of your order or speak with one of our Customer Service representatives.

Once an order has been processed, please allow seven to ten business days for shipping. Shipping is free for standard mail delivery and for faster delivery, expedited shipping is available at an additional cost.

If there is a delay, we will notify you using your preferred method of contact.

Once your medication is shipped, you will receive a tracking number via email and/or text if you have opted in for the service. You can also see shipping status in the Mail Portal. You may also call customer service at 866-909-5170.

Our auto refill program will automatically refill each enrolled prescription when it is available to be filled, saving you from having to log in or call for your refills. Please call Customer Service, and if your plan allows this option, we can set up the auto refill service for you.

NOTE: Remember to contact Customer Service if your physician discontinues therapy on a medication that you have on auto refill. Some medications may not be eligible for auto refill.

Yes, any outstanding balance on your account will need to be paid before any medication can be shipped. If there is no outstanding balance on your account and the order is under $50, we can ship your medication and invoice later.

Our pharmacists are available to help you 24 hours daily with any questions regarding your medication. Call: 866-909-5170.


Specialty Medications FAQs

Specialty medications are used to treat complex, chronic conditions like cancer, rheumatoid arthritis and multiple sclerosis, among others. Specialty medications come in many different forms including injectable, infused, oral, inhaled and topical. Many require refrigeration during shipment and at home. Specialty medications are generally more expensive than traditional drugs and may require pre-authorization by your health plan. These drugs require special handling and delivery and therefore, are obtained from a specialty pharmacy trained to handle these drugs.

A specialty pharmacy, such as Elixir Specialty, focuses on providing medications and expertise for specific chronic and complex diseases and conditions. Elixir Specialty’s reimbursement team works with your insurance plan to identify coverage guidelines and obtain necessary authorization. In addition, we see if you are eligible for programs to reduce out-of-pocket insurance or co-pay expense. Elixir Specialty provides care to patients nationwide and offers free delivery to a patient’s home or physician’s office. Patients receive caring, compassionate support from pharmacists and specialists to carefully monitor their treatment from start to finish.

You can enroll with Elixir Specialty by calling one of our  Care Coordinators at 877-437-9012. Our Call Center regular business hours are Monday through Friday 8:00 am-4:30 pm EST. Our Care Coordinators are available additional hours to assist you Monday through Friday 8:00 am-10:00 pm EST and Saturday 8:00 am-4:30 pm EST.

Your doctor can send a new prescription to Elixir Specialty by using this number: NCPDP: 36-79252. An Elixir Specialty team member will contact you when we receive a prescription from your doctor, however, if you have questions about receipt of your prescription, call Customer Service at: 877-437-9012.

Elixir Specialty’s team of reimbursement specialists will contact your insurance provider to verify benefits and identify any out-of-pocket expenses. We call and discuss your benefits with you prior to shipping your medication. In addition, we will identify if you are eligible for assistance to reduce your out-of-pocket expense.

To transfer your specialty prescription from another pharmacy to Elixir, call Customer Service at 877-437-9012. To transfer your prescription from Elixir to another pharmacy, have the new pharmacy call Customer Service at 877-437-9012 to complete this transfer.

Elixir Specialty clinical pharmacists are available 24 hours daily at: 877-437-9012.

A Care Coordinator will call prior to your refill due date to check on your status and schedule your refill. You may also call a Care Coordinator at 877-437-9012 to order a refill or to set up online ordering.

Medications are typically shipped overnight and arrive the next day or scheduled as required by your treatment plan. Any additional supplies requested with your medication—such as syringes, needles, or alcohol swabs—will be included with the delivery.

We provide a tracking number when your medication is shipped. You may call your Care Coordinator at 877-437-9012. Elixir Specialty tracks your package from the minute it leaves our pharmacy until it arrives at your home. We will call you if there are any delays or changes from the agreed upon delivery date.

Yes, any outstanding balance on your account will need to be paid before any medication can be shipped. If there is no outstanding balance on your account, and the order is under $50, we can ship your medication and invoice later.

Elixir Specialty clinical pharmacists are available to help you 24 hours daily with any questions regarding your medication. Call: 877-437-9012.

Elixir Pharmacy does not accept returns for medications. Please make sure you contact Customer Service to update your profile if you are no longer taking a medication.


Forms and Documents

Select the link below to download our Mail Order brochure in your preferred language:

English
Spanish

Select the link below to view our Specialty Brochure in your preferred language.

English

Spanish

Select the link below to download our Specialty Welcome Book in your preferred language.

English

Spanish