Home Delivery

Transferring your prescription from a local pharmacy to Elixir.

Contact Elixir Customer Care at 866-909-5170. and we will gather your information and complete a transfer-in request. 

Be prepared to provide the following information:

• Name of pharmacy and phone number
• Prescription number
• Name and strength of medication
• Prescriber’s name and phone number
• Any special requests 
   

Transferring your prescription from Elixir to another pharmacy.

The first thing you need to do is identify what pharmacy you want your prescription to go to. This is the receiving pharmacy.

Call the receiving pharmacy and let them know you want to transfer your prescription. The receiving pharmacy will gather all necessary information from you and will contact Elixir directly to receive your prescription transfer.

Elixir does not initiate  transfer-out requests—the receiving pharmacy must contact Elixir. 

Log in to your Mail Portal and follow the step-by-step instructions for refilling online. You can also call member services and use our automated IVR system or speak to a Customer Service representative to request a refill.

You may also qualify for our automatic refill program. Contact us to find out more about automatic refills.

To check the status of your medication prescription order, log in to your Portal or call us at 866-909-5170 and use our automated system to check the status of your order or speak with one of our Customer Service representatives.

Once an order has been processed, please allow seven to ten business days for shipping. Shipping is free for standard mail delivery and for faster delivery, expedited shipping is available at an additional cost.

If there is a delay, we will notify you using your preferred method of contact.

Once your medication is shipped, you will receive a tracking number via email and/or text if you have opted in for the service. You can also see shipping status in the Member Portal. You may also call Customer Care at 866-909-5170.

The Elixir mail order facility is located in North Canton, OH and all medications are shipped from this location. 

Standard shipping is free and expedited shipping is available at an additional cost.

If you need to have your medication shipped to another address, please contact Elixir at 866-909-5170

We follow strict quality and safety procedures to ensure you medication arrives safely and securely.

• Refrigerated medications are shipped overnight or next-day delivery in insulated packaging with ice packs
• Certain medications may be shipped with bubble wrap to protect its fragile contents
• Most other medications may be shipped in a standard poly mailer bag seen below
  
  

Our auto refill program will automatically refill each enrolled prescription when it is available to be filled, saving you from having to log in or call for your refills. Please call Customer Service, and if your plan allows this option, we can set up the auto refill service for you.

NOTE: Remember to contact Customer Service if your physician discontinues therapy on a medication that you have on auto refill. Some medications may not be eligible for auto refill.

Contact your insurance company’s customer service department for prescription copay/cost, or call Elixir Pharmacy at 866-909-5170 for assistance with understanding out-of-pocket costs, copays and co-insurance, pharmacy networks and cash prices for medications.

Yes, any outstanding balance on your account will need to be paid before any medication can be shipped. If there is no outstanding balance on your account and the order is under $50, we can ship your medication and invoice later.

Pharmacists are available 24 hours daily to help with any questions regarding your medication. Call 866-909-5170. 

Pharmacists are available 24 hours daily to help with any questions regarding your medication. Call 866-909-5170.

Maximum daily dose means the total daily dose limitation on certain drugs imposed by the FDA for safety reasons. It is important information you and your doctor need to know to help prevent overdose of a drug as well as making sure you have enough medication to last for the prescribed duration of your prescription.

• Calculating TDD or MDD requires that we know how much medication you will be using in a 24-hour period.
• If this information is not available on your prescription, there is no action needed from you. Our prescriber team will contact your provider directly. 

Generally a daily dose calculation depends on your body weight and a recommended prescribed dose. Dose = weight x dosage.

When the MDD or TDD has been confirmed, the full prescription amount can be calculated by multiplying that number by the intended number of days you will use the medication.

Example: If a patient is prescribed 2 tablets by mouth twice daily for 3 months, the calculation is TTD or MDD (4 tablets) x 90-days. In this case, the patient will receive 360 tablets for a 90-day supply.

More example calculations are shown under the Example Prescription Calculations section.

*Some medications are limited based on commercial availability and Medicare billing requirements. (See Medicare Billing Requirements for more information) 

Prescription expiration dates can vary according to state laws. Elixir Mail Order resides in Ohio and must follow all Federal and Ohio State laws.

All non-controlled substance prescriptions must be filled at least 1 time within 6 months of the date prescribed, or the prescription expires. Once filled, the prescription is valid for up to 1 year from the written date. Please note: the expiration date of a prescription drug can vary, even if two drugs are used for the same purpose.

*Controlled substances may have different requirements.

*Some prescriptions may require special storage conditions, like refrigeration, or may not be good after a certain amount of time based on manufacturer instruction.

If your prescription has specific expiration dates associated with it, your Rx label should let you know when to discard the medication. Please check with your prescriber or pharmacy if you have questions about your medication expiration date. 

Medicare has dispense requirements that must include the exact day's supply for medications, including topical products. Claims will only be approved if the prescription meets these standards.

Example: A patient is prescribed Triamcinolone 0.1% cream. Per Medicare requirements, we must obtain the number of grams per application.

• Accepted: Apply 1 gram topically twice a day as directed #60 grams
• Not Accepted: Apply topically twice a day as directed #60 grams

*Medicare claims will only be approved for a 90-day medication supply or less. Typically any prescription claims for more than 90 days are rejected. (Exceptions may apply). 

The following are examples of Medicare Part D prescription calculations.

Example (Insulin)

Patient: John Doe

Medication: Novolog Flexpen U-100

Dose: 15 units subcutaneously 3 times a day before each meal

TDD: 45 units (15 units x 3 meals)

Pack Size: 1 carton of 5 pens (15mL total)

Maximum quantity allowed under Medicare Part D: 10 pens (30mL total) =66-day supply (* a third box would put the Rx at 45mL=100-day supply and get a rejected claim)
 

Example (Inhaler)

Patient: John Doe

Medication: Advair HFA 115/21mcg

Dose: 1 inhalation twice daily

TDD: 2 inhalations

Pack Size: 1 inhaler=12 grams (120 inhalations)

Maximum quantity allowed under Medicare Part D: 12 grams (1 inhaler) =60-day supply (* a second inhaler would put the Rx at 24g=120-day supply and get a rejected claim)
 

Example (eye drop)

Patient: John Doe

Medication: Timolol 0.5% eye drop

Dose: 1 drop in each eye once daily

TDD: 2 drops

Pack Size: 5, 10, or 15mL bottle

Maximum quantity allowed under Medicare Part D: 5mL (1 bottle) =50-day supply (* a second bottle would put the Rx at 10mL=100-day supply and get a rejected claim)
 

Example (Ointment/cream)

Patient: John Doe

Medication: Diclofenac sodium 1% gel

Dose: 2 grams topically twice per day

TDD:  4 grams

Pack Size: 100-gram tubes

Maximum quantity allowed under Medicare Part D:  300 grams (3 tubes) =75-day supply (* a 4^th tube would put the Rx at 100-day supply and get a rejected claim. We cannot dispense 360g since only available in 100g tubes)

How many eye drops are in my bottle?

Eye drops are measured in milliliters (mL) and your bottle will come in some quantity of mL (i.e., 2.5mL, 5mL, 10mL bottles, etc.).

For most eye drops other than latanoprost, there are 20 drops in every 1mL of liquid (see separate Latanoprost section*).

Example, if your bottle has 5mL of liquid x 20 drops per mL= 100 drops per bottle.

Exceptions include a single use, preservative-free eye drops that are used 1 time then thrown away. These are entered in terms of “Unit of use” instead of mL.

* Some eye drops are only available in certain sizes. Not all drugs are available with multiple size bottles. 

 

Xalatan (Latanoprost 0.005%) eye drops FAQ

The manufacturers of Xalatan have determined that there are 33 drops in every 1mL of liquid, thus making latanoprost an exception to the general rule of 20 drops/mL.

When calculating number of drops for latanoprost we use 33 drops per mL.

Example: For each 2.5mL bottle x 33 drops/mL=82 drops per bottle.

These eye drops are stored in the refrigerator, but the manufacturer specifically allows for the medication to be shipped without refrigeration if certain requirements are met.

• During shipment the bottle may be maintained at temperatures up to 40°C (104°F) for a period not exceeding 8 days.
• Store unopened bottle(s) under refrigeration at 2°C to 8°C (36°F to 46°F).

Once a bottle is opened for use, it may be stored at room temperature up to 25°C (77°F) for 6 weeks.

Diabetes is a chronic disorder where our body is unable to regulate sugar (glucose) properly. In the simplest terms your body has problems turning food into energy. There are 2 types of Diabetes

• Type 1 – your pancreas stops making insulin
• Type 2— your body becomes less sensitive to insulin over time requiring more and more.  Eventually, the pancreas cannot produce enough to compensate.

What happens if I let my diabetes go uncontrolled?

Per CDC, diabetes is the 7^th leading cause of death in the United States and the #1 cause of kidney failure, lower-limb amputations and adult blindness. You are 2-3x more likely to have a stroke or heart attack as a patient with diabetes.

What are the ABCs of diabetes?

A stands for A1C

• This is a blood test that measures your Hemoglobin A1C level—a way to measure your blood sugar levels over the last few months.

B stands for Blood Pressure

• As a patient with diabetes, it is just as important to control your blood pressure as it is your blood sugar due to the increased risks for heart attacks/stokes.

C stands for cholesterol

• Cholesterol is fatty substance found in the blood that can build up over time if uncontrolled. This is another risk factor for a heart attack, stroke, or other serious cardiac events.

Select the links below to download HIPAA forms in your preferred language:

HIPAA Consent Form-English
HIPAA Consent Form-Spanish

HIPAA Release Form-English
HIPAA Release Form-Spanish

HIPAA Revoke Form-English
HIPAA Revoke Form-Spanish

Select the link below to download our Mail Order brochure in your preferred language:

English

Spanish