Specialty Rx

Specialty Pharmacy Support & Care

Rely on Elixir Specialty for the Care You Need

Specialty Medications Require Special Treatment

Specialty medications are used to treat complex, chronic conditions like cancer, rheumatoid arthritis and multiple sclerosis, among others. Specialty medications come in many different forms including injectable, infused, oral, inhaled and topical. Many require refrigeration during shipment and at home. Specialty medications are generally more expensive than traditional drugs and may require pre-authorization by your health plan. These drugs require special handling and delivery and therefore, are obtained from a specialty pharmacy trained to handle these drugs.

Elixir Specialty helps make managing your condition easier

Managing a chronic condition means you need knowledgeable, caring professionals by your side, and Elixir’s team of pharmacists and care coordinators are specially trained to provide you with comprehensive support. We will help you understand how to safely store and administer your medications, understand precautions for side-effects and establish plans to manage them. We will regularly communicate with you and your doctor throughout your course of treatment.

Elixir Specialty’s reimbursement team works with your insurance plan to identify coverage guidelines and obtain necessary authorization. In addition, we see if you are eligible for programs to reduce out-of-pocket insurance or co-pay expense. Elixir Specialty provides care to patients nationwide and offers free delivery to a patient’s home or physician’s office. Patients receive caring, compassionate support from pharmacists and specialists to carefully monitor their treatment from start to finish.

We also make the onboarding process with our pharmacy easy. We help you understand your coverage and costs, research financial assistance programs if you need them and safely deliver your medication to your home or any location you choose.

Our Care Model

Our care model provides the best customer support possible. We ensure you get the right medication at the right time with personalized care programs. However, we also understand that specialty medications can be very expensive, so we go the extra mile to connect you with financial assistance programs to help you balance out-of-pocket costs. Our comprehensive approach helps eliminate road blocks that could impede your treatment goals. If you have questions about how our care model can help you, call 877-437-9012.

Personalized Care

We contact each new customer and create a customized care plan based on condition and prescribed treatment for each individual. Then, we stay in close contact to monitor your progress.

Provider Collaboration

We'll keep your healthcare provider informed of your progress during treatment. We can also ship your medications to your doctor's office for administration, if requested.

Training and Supplies

We provide training and all necessary supplies for self-administration of your medications. We can also help with proper disposal when your treatment has concluded.

Financial Support

We conduct detailed benefit reviews and help you understand your costs. When possible, we connect you to financial assistance programs that can help with out-of-pocket expenses.

24/7 Access

Our specialty team is available around the clock , 24/7, to provide the support you need. We also proactively contact you to alert you when it's time to refill your medication.

Secure Delivery

We ship medications directly to you in secure, private packaging and can ship to other locations (such as your physician's office) as needed. Standard shipping is always free.

Specialty Medication FAQs

What is a specialty pharmacy?

A specialty pharmacy, such as Elixir Specialty, focuses on providing medications and expertise for specific chronic and complex diseases and conditions. Specialty medications come in many different forms, including injectable, infused, oral, inhaled and topical. Many require refrigeration during shipment and at home. Specialty medications are generally more expensive than traditional drugs and may require pre-authorization by your health plan. Elixir Specialty’s reimbursement team works with your insurance plan to identify coverage guidelines and obtain necessary authorization. In addition, we see if you are eligible for programs to reduce out-of-pocket costs or copay expenses. Elixir Specialty provides care to customers nationwide and offers free delivery to a customer’s home or physician’s office. Customers receive caring, compassionate support from pharmacists and specialists to carefully monitor their treatment from start to finish.

How do I enroll with Elixir Specialty?

You can enroll with Elixir Specialty by calling one of our Care Coordinators at 877-437-9012. Our regular business hours are Monday through Friday 8:00 am-4:30 pm EST. Our Care Coordinators are available additional hours to assist you Monday through Friday 8:00 am-10:00 pm EST and Saturday 8:00 am-4:30 pm EST.

How can my doctor submit my prescription and how will I know you received it?

Your doctor can send a new prescription to Elixir Specialty by using this number: NCPDP: 36-79252. An Elixir Specialty team member will contact you when we receive a prescription from your doctor, however, if you have questions about receipt of your prescription, call Customer Service at: 877-437-9012.

Will my insurance cover my prescriptions and services?

Elixir Specialty’s team of reimbursement specialists will contact your insurance provider to verify benefits and identify any out-of-pocket expenses. We call and discuss your benefits with you prior to shipping your medication. In addition, we will identify if you are eligible for assistance to reduce your out-of-pocket expense. You can call the pharmacy at 877-437-9012 for assistance with understanding out-of-pocket costs, copays, co-insurance, pharmacy networks or cash prices of medications.

How can I transfer my prescription?

To transfer your specialty prescription from another pharmacy to Elixir, call Customer Service at 877-437-9012. To transfer your prescription from Elixir to another pharmacy, have the new pharmacy call Customer Service at 877-437-9012 to complete this transfer.

What are your hours of operation?

Elixir Specialty clinical pharmacists are available 24 hours daily at: 877-437-9012.

How do I order refills for my medication?

A Care Coordinator will call prior to your refill due date to check on your status and schedule your refill. You may also call a Care Coordinator at 877-437-9012 to order a refill or to set up online ordering.

How long will it take to receive my medication?

Medications are typically shipped overnight and arrive the next day or scheduled as required by your treatment plan. Any additional supplies requested with your medication—such as syringes, needles, or alcohol swabs—will be included with the delivery.

How do I check the status of my specialty medication order?

The Elixir Specialty team will be in contact with you throughout the process of filling your prescription and will contact you to provide a tracking number once your medication has shipped.

Elixir Specialty tracks your package from the minute it leaves our pharmacy until it arrives at your home. We will call you if there are any delays or changes from the agreed-upon delivery date. If you have questions in the meantime, you may call Customer Service at 877-437-9012.

What is the cost of my prescription?

Contact your insurance company’s customer service department for prescription copay/cost, or call Elixir Specialty Pharmacy at 877-437-9012 for assistance with understanding out-of-pocket costs, copays and co-insurance, pharmacy networks and cash prices for medications.

Do I have to pay my balance before my medication will ship?

Yes, any outstanding balance on your account will need to be paid before any medication can be shipped. If there is no outstanding balance on your account, and the order is under $50, we can ship your medication and invoice later.

How do I take my medication? Who should I call if I have questions about it?

Elixir Specialty clinical pharmacists are available to help you 24 hours daily with any questions regarding your medication. Call: 877-437-9012.

What are the side effects of this medication, and what do I do if I'm experiencing side effects or having a reaction?

Elixir Specialty clinical pharmacists are available to help you 24 hours daily with any questions regarding your medication. Call: 877-437-9012.

How do I report a problem with my medication?

Elixir Specialty's clinical pharmacists are available to help 24 hours daily with any questions regarding your medication. Call 877-437-9012.

Can I return my medication if my doctor takes me off of it?

Elixir Pharmacy does not accept returns for medications. Please make sure you contact Customer Service to update your profile if you are no longer taking a medication.

How do I know if a prescription has expired?

A prescription is typically valid one year from the date it was written unless otherwise stated by your physician. However, if the first fill is not completed within the first six months, the prescription will expire after six months rather than the full twelve months.