Non-Discrimination Policy

Non-Discrimination Policy


Elixir complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, or sex. Elixir does not exclude people or treat them differently because of race, color, national origin, age, disability, or sex. Elixir:

  • Provides free aids and services to people with disabilities to communicate effectively with us, such as:
    • Written information in other formats (large print and accessible electronic formats)
  • Provides free language services to people whose primary language is not English, such as:
    • Qualified interpreters
    • Information written in other languages

If you need these services, contact Member Services. If you believe that Elixir has failed to provide these services or discriminated in another way on the basis of race, color, national origin, age, disability, or sex, you can file a grievance with: Elixir, mailing address: 2181 East Aurora Road, Twinsburg, OH 44087; email: If you need help filing a grievance, Customer Service is available to help you. You can also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights electronically through the Office for Civil Rights Complaint Portal, available at, or by mail or phone at: U.S. Department of Health and Human Services, 200 Independence Avenue SW., Room 509F, HHH Building, Washington, DC 20201, 1-800-368-1019, 800-537- 7697 (TDD). Complaint forms are available at


Multi-language Interpreter Services

Español (Spanish):
ATENCIÓN: Si habla español, tiene a su disposición servicios gratuitos de asistencia
lingüística. Llame al 1-866-909-5170 (TTY 711).


繁體中文 (Chinese):
1-866-909-5170(TTY 文字電話:711)。


Tiếng Việt (Vietnamese):
CHÚ Ý: Nếu bạn nói Tiếng Việt, có các dịch vụ hỗ trợ ngôn ngữ miễn phí dành cho bạn.
Gọi số 1-866-909-5170 (TTY: 711).


한국어 (Korean):
주의: 한국어를 사용하시는 경우, 언어 지원 서비스를 무료로 이용하실 수 있습니다.
1-866-909-5170 번 (TTY: 711번)으로 전화하십시오.


Tagalog (Tagalog):
PAUNAWA: Kung nagsasalita ka ng Tagalog, may mga libreng serbisyo para sa tulong
sa wika na maaari mong gamitin. Tumawag sa 1-866-909-5170 (TTY: 711).


Русский (Russian):
ВНИМАНИЕ! Если вы говорите на русском языке, то вам доступны
бесплатные услуги перевода. Звоните по номеру 1-866-909-5170 (телетайп: 711).


Kreyòl Ayisyen (French Creole):
ATANSYON Si w pale Kreyòl, gen sèvis èd pou lang gratis ki disponib pou ou. Rele
1-866-909-5170 (TTY: 711).


Français (French):
ATTENTION : Si vous parlez français, des services d'aide linguistique vous sont
proposés gratuitement. Appelez le 1-866-909-5170 (ATS : 711).


Português (Portuguese):
ATENÇÃO: Se fala português, encontram-se disponíveis serviços linguísticos, grátis.
Ligue para 1-866-909-5170 (TTY: 711).


Polski (Polish):
UWAGA: Jeżeli mówisz po polsku, możesz skorzystać z bezpłatnej pomocy
językowej. Dzwoń pod numer 1-866-909-5170 (TTY: 711).


日本語 (Japanese):
1-866-909-5170 (TTY: 711).


Italiano (Italian):
ATTENZIONE: In caso la lingua parlata sia l'italiano, sono disponibili servizi di
assistenza linguistica gratuiti. Chiamare il numero 1-866-909-5170 (TTY: 711).


Deutsch (German):
ACHTUNG: Wenn Sie Deutsch sprechen, stehen Ihnen kostenlos sprachliche
Hilfsdienstleistungen zur Verfügung. Rufen Sie uns an unter 1-866-909-5170 (TTY: 711)