2021 specialty kpi report


Elixir Pharmacy Continues to be Recognized for Quality by Multiple Accrediting Organizations

May 23, 2022 – Elixir, a pharmacy benefit manager owned by Rite Aid Corporation, announced that its specialty pharmacy, Elixir Specialty, has received re-accreditation for Specialty Pharmacy Services from both the Accreditation Commission for Health Care (ACHC) and URAC, while Elixir Mail received re-accreditation for Mail Service from URAC.

Elixir Specialty and Elixir Mail have held the URAC accreditations since 2013 and Elixir Specialty has held the ACHC accreditation since 2019. All three accreditations are effective through 2025.

ACHC Re-Accreditation Affirms High-Quality Member Care

The Specialty Pharmacy Services Accreditation from ACHC demonstrates that Elixir Specialty operates at a level of quality, integrity and effectiveness consistent with the standards of ACHC, an independent, non-profit organization that provides accreditation services to the healthcare industry.

The accreditation process includes an extensive onsite survey conducted by an industry expert, reviews employees’ training, and examines member and prescriber satisfaction levels to ensure they are receiving robust specialty care, with annual verifications that ensure compliance with national standards.

Specialty medications are used to treat complex conditions and require a higher level of care to achieve optimal outcomes. Because of this, ACHC’s Specialty Pharmacy Services accreditation focuses on individual care, ensuring an organization’s compliance with national standards that reflect a commitment to a higher level of performance and care.

“At Elixir, we are focused on our members and helping them achieve whole health for life,” said Misty Willard, PharmD, R.Ph., director of specialty pharmacy operations at Elixir Specialty. “Beyond simply dispensing the medication, Elixir Specialty offers a high-touch, personalized experience for all members. We identify opportunities to monitor progress, listen to member concerns, and provide clinical interventions that drive optimal outcomes and plan savings. The re-accreditations from ACHC and URAC demonstrate our ongoing commitment to providing quality care to our members with complex conditions that rely on specialty medications.”

URAC Designations Demonstrate Continuous Improvement

URAC is an independent, non-profit that promotes healthcare quality and patient safety through accreditation programs. The URAC accreditation process facilitates learning and continuous quality improvement across the organization. It is not a simple checklist; rather, it serves as a flexible framework that enables organizations to assess and improve clinical care and program operations. URAC’s accreditation process validates compliance with nationally recognized healthcare standards and supports improvements and innovation in care management and service delivery for the long term.

Specialty pharmacies who achieve URAC’s Specialty Pharmacy Accreditation demonstrate high standards and exceptional capabilities that guide the patient through therapy-specific management and enhance patient and provider satisfaction through gathering, monitoring and improving quality measures.

The URAC Mail Service Pharmacy Accreditation shows a commitment to quality improvement, accountability, consumer protection and patient care. It ensures adherence to standards covering organizational quality, customer service, communications and disclosures, drug utilization management, pharmacy operations, and a process to measure mail service outcomes and quality improvement.

“Pharmacies and related pharmaceutical services play a critical role in the healthcare delivery system now more than ever. Given the complicated nature of chronic diseases, pharmacies like Elixir do much more than simply fill a prescription. As trusted experts at the frontline of care delivery, they provide targeted patient support and education to ensure proper medication management,” said URAC President and CEO Shawn Griffin, M.D. “By achieving URAC accreditation, Elixir demonstrates excellence in quality care delivery and their long-term commitment to ensuring patient safety and improving outcomes.”

These achievements add to the Digital Pharmacy Accreditation the pharmacy also holds from the National Association of Boards of Pharmacy®(NABP®).

About Elixir

Elixir, a fully owned subsidiary of Rite Aid Corporation, is a pharmacy services provider that offers pharmacy benefit management services, Medicare-approved prescription drug plans, mail and specialty pharmacy solutions, and prescription discount programs to millions of members nationwide. With the unique ability to optimize the full pharmacy care experience, Elixir is crafting solutions for today’s pharmacy benefits challenges. For more information, visit elixirsolutions.com.

About Rite Aid Corporation As the trusted, everyday care connector, Rite Aid drives lower health care costs through better coordination, stronger engagement, and personalized services that help consumers achieve whole health for life. We provide an array of whole being health products and services for the entire family through approximately 2,450 retail pharmacy locations across 17 states. Through Elixir, we provide pharmacy benefits and services to millions of members nationwide. For more information, visit www.riteaid.com.

About ACHC

Accreditation leader ACHC is a nonprofit with 35 years of experience promoting safe, quality patient care. ACHC develops solutions trusted by healthcare providers nationwide and is committed to offering exceptional, personalized service, and a customized, collaborative accreditation experience tailored to individual needs. ACHC focuses on giving provider’s a positive, educational experience that continually enhances quality of care and business efficiencies. Learn more about accreditation options form ACHC, visit www.achc.org.

About URAC

Founded in 1990, URAC is the independent leader in promoting healthcare quality through leadership, accreditation, measurement and innovation. URAC is a nonprofit organization using evidence-based measures and developing standards through inclusive engagement with a range of stakeholders committed to improving the quality of healthcare. Our portfolio of accreditation and certification programs span the healthcare industry, addressing healthcare management, healthcare operations, health plans, pharmacies, telehealth providers, physician practices, and more. URAC accreditation is a symbol of excellence for organizations to showcase their validated commitment to quality and accountability.


Elixir Media Contact:
Jan Yates, APR
Vice President, Marketing & Communications