Contact us

Have a question? We're here to help.

Have a question? Please select what describes you best.

I am a:

Member, Prescriber or Doctor

With a question about:

Pharmacy Benefits

Please do not include any personal health information in this form. We cannot accept changes or cancellations through this contact form.

Elixir Insurance Medicare Part D

Elixir Insurance provides Medicare Part D benefits to individuals and group retirees. Questions about your benefits should be directed to Elixir Insurance.

866-250-2005 / TTY 711

✉ customerservice@elixirinsurance.com
Elixir Insurance Member Portal
Pay your premium online

Retail Pharmacy

Please visit the pharmacy resources section on our provider page for more information about joining our network, billing, audits and more.

Billing: ✉ PharmacyPayables@elixirsolutions.com

Audits: ✉ PharmacyAudits@elixirsolutions.com

For any additional questions, please call our Pharmacy Help Desk at 800-361-4542

Consultant or Payer

With a question about:

Pharmacy Benefit Management

Hospice

Elixir Savings

Manufacturer Hub

More Ways to Contact Us:

Please refer to the back of your member ID card for the appropriate customer care phone number or use the BIN number on the front of your card to select the appropriate contact information below.

Rx Benefits for BIN 009893 (ROI)

800-361-4542 (TTY: 711)
✉ care@medimpact.com
Member Portal

Birdi Mail Order Pharmacy
855-247-3479 (TTY 711)
✉ patientcare@birdirx.com

Specialty by Birdi
833-546-0799 (TTY: 711)
✉ specialtybybirdiohio@birdirx.com

Rx Benefits for BIN 800004 (MTK)

800-771-4648
✉ care@medimpact.com
Member Portal

Birdi Mail Order Pharmacy
855-247-3479 (TTY 711)
✉ patientcare@birdirx.com